Shipping and Delivery Policy – Coutinho Calçados

Introduction

At Coutinho Calçados, our goal is to provide an efficient, secure, and transparent shopping experience. This Shipping and Delivery Policy outlines the conditions applicable to the shipping of physical products purchased by our customers, detailing timelines, tracking, customs fees, responsibilities, and procedures in case of delivery issues.

Most of our products are shipped directly from our international logistics center located in Taiwan, in partnership with national and international carriers to ensure quality and timely arrival to you.

 1.⁠ ⁠Delivery Methods

We offer two delivery methods for the Brazilian territory, both with international origin (Taiwan). As these are imports, delivery times are subject to external factors, such as customs procedures, inspection, weather, and logistical demand:

Standard International Delivery

Estimated delivery time: 15 to 30 business days, which may extend up to 12 weeks in exceptional cases of customs retention.

Available throughout Brazil.

Ideal for customers who prioritize cost-effectiveness and are aware of import timelines.

Express International Delivery

Estimated delivery time: 3 to 12 business days, also subject to variations depending on location and customs clearance.

Available for capitals and metropolitan areas.

Recommended for those seeking faster delivery, even for international purchases.

Important: The stated delivery times are estimates based on carrier information. Any delays caused by inspections, fees, strikes, or weather are not the responsibility of Coutinho Calçados.

 2.⁠ ⁠Order Processing

Order processing takes 5 (five) to 10 (ten) business days, starting from payment confirmation. Although the average processing time is 5 (five) business days, in exceptional situations it may extend up to 10 (ten) business days.

Orders placed after 12 PM will be processed on the next business day.

Orders placed on weekends or holidays will be processed on the next business day.

 3.⁠ ⁠Shipping Tracking

After shipment, you will receive an email or other communication channel with the tracking code, which can be checked on the carrier's website or in your Coutinho Calçados account.

Tracking is activated within 48 business hours after dispatch and remains the responsibility of the carrier.

 4.⁠ ⁠Shipping Costs

The shipping cost is calculated automatically at checkout, based on the chosen shipping method, product weight and volume, and delivery address.

 5.⁠ ⁠Customs Fees and Responsibility

Coutinho Calçados will not bear any customs fees, and no additional amount will be passed on to the customer. only the customs fee is the responsibility of the customer

However, the company is not responsible for delays resulting from customs procedures, as such procedures are carried out by Brazilian government agencies and are independent of our actions.

 6.⁠ ⁠Transportation Responsibility

The transportation of goods is carried out by partner carriers. Coutinho Calçados monitors the entire logistics process and is committed to ensuring that products are delivered as stipulated in the consumer contract.

 7.⁠ ⁠Product Delivery

Address: It is the customer's responsibility to provide the correct delivery address.

Changes: Can only be requested before the order is dispatched.

Attempts: Up to 3 attempts will be made. In case of failure, the order will be returned to the distribution center and may incur additional charges for a new shipment.

 8.⁠ ⁠Damaged or Missing Products

If the product arrives damaged or with missing items, please contact our customer service and send photos of the item and packaging for analysis and action.

 9.⁠ ⁠Customer Collaboration in Import Procedures

The customer may be asked to provide data or documents for customs clearance. Lack of cooperation may prevent delivery, without the right to reimbursement or compensation.

10.⁠ ⁠Questions and Contact

If you have any questions about this Shipping and Delivery Policy, please contact us:

Contact

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us:

• Email: coutinhocalcados2023@gmail.com
• Phone: +55 (31) 97264-0481
  

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At Coutinho Calçados, we are committed to ensuring that your products are delivered safely and efficiently. Thank you for choosing our store for your sports needs, and we are always available to help.